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Frequently asked questions

  1. Q

    What is an Escape Room?

    A

    Real-life room escape games are a type of physical adventure game in which people are locked in a room with other participants and have to use elements of the room to solve a series of puzzles, find clues, and escape the room within a set time limit.
  2. Q

    Are we really trapped in the room?

    A

    The door will be locked, but in an emergency there is a button that will allow you to exit the room. Also note that every room is under constant surveillance by the GameMaster with video and audio.
  3. Q

    Is there a minimum age to participate?

    A

    While there is no set minimum age, groups consisting entirely of minors ( under 16) will need a paying adult in the room. For parties of children under 14 who book the entire room, we can provide a Gamemaster in the room to help gently guide them through some of the more difficult puzzles. When booking an entire group of children, please use the "children" tab, so that we can make arrangements to have a gamemaster available to join them in the room. The suggested age to play is 10 years old or more, except for S3R1AL, which we recommend for ages 13 and older.
  4. Q

    What is your cancellation policy?

    A

    Why would you leave, you just got here? Due to the way that we book rooms, any cancellations would be the loss of a room. While we do not allow refunds, we do allow rescheduling your time with a minimum of 48 hours notice.
  5. Q

    What happens if I arrive late?

    A

    We are like a shark and have to be constantly moving forward in order to survive, if you are late, you have effectively killed the shark. Please make every effort to be on time, we will do what we can, but we cannot affect the other scheduled times.
  6. Q

    We don't play well with others. Can we have the room to ourselves?

    A

    Absolutely; however, the full room minimum is 8 people. If you have a party less than 8 you will just need to book and pay for the empty slots.
  7. Q

    Can we add extra people to our room?

    A

    If you book the entire room (8 persons) you may add 1-2 additional paying players. Please note that our room is designed for 8 people, stuffing more than that may prove a bit crowded and warm.
  8. Q

    What time do I need to arrive?

    A

    The experience will start promptly at your scheduled time, please arrive 15 minute early to take care of the minutiae. (Waivers, Safety and Mission Briefs) , We want you to be able to relax, take your time, get to know us and get you in the room by your start time.
  1. Q

    Will we be playing the room with strangers?

    A

    Maybe, maybe not. If you book the entire room then you are all by yourself. If there are open slots in the room they will be open for booking. Meeting new people can be fun, they may know something that you don't.
  2. Q

    Do I need any special knowledge or skills?

    A

    Nunchuck or Liger drawing skills are not required, all the knowledge you need to solve our puzzles will be in the room with you.
  3. Q

    Can I keep my cell phone?

    A

    Yes, but please do not use it for the duration of the game. Google will not help you, even though I believe that Google is SkyNet in disguise and will take over the world. Please do not take pictures or video as this has the possibility to ruin the experience for others.
  4. Q

    Where can I park?

    A

    We have parking behind MacDowell's (where we are located), street parking, but your best bet is to use the town garage located within a block from us across from the Tuscarora Mill Center off of East Market St.
  5. Q

    I need to get out of work, can I bring my office here?

    A

    Yes! Corporate events are awesome! Please give us a call to schedule and we will be more than happy to walk you through our process.
  6. Q

    Birthdays?

    A

    We love birthdays, for kids, for adults, for pets (well maybe not pets). The puzzles can be very difficult and groups of minors may get stuck, rest assured our GameMaster will be able to help them along.
  7. Q

    How long does the adventure last?

    A

    A lifetime. Our rooms are designed to take approximately 1 hour, it all really depends on you and your group. Some will make it out before the hour is up, but there is that one group we still haven't found.
  8. Q

    I just don't like kids. Is there anyway I can assure none sneak into my room?

    A

    We make every effort to ensure that everyone has a good time, however; we cannot ensure that other groups booking the room clicked the right buttons (Adult, Child, family pet) to accurately describe the make up of their group. We recommend that if you are out for a Adult night please give us a call so that we can coordinate with each other and the other participants in the room.
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